1. Introduction

Mindful Labz Pty Ltd (ABN: 44 690 784 644) (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from mindfullabz.com.au (the “Site”), in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Website Visitors

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs this data to operate, protect, and improve its platform and services. You can read more about how Squarespace uses visitor data in their Privacy Policy.

3. Analytics

This website collects personal information to power site analytics, including:

  • Information about your browser, network, and device

  • Pages visited, clicks, scrolling, searches, timestamps

  • Your IP address

This information is provided to Squarespace, our website analytics provider, to help us understand site traffic and usage.

4. Cookies

This website uses cookies and similar technologies to operate and analyse site performance.

  • Necessary cookies are always used to enable core website functionality

  • Analytics and performance cookies are used only where permitted by your browser or cookie settings

You can manage cookies through your browser settings. More information about Squarespace cookies is available via Squarespace’s documentation.

5. Personal Information We Collect

Depending on how you interact with the Site, we may collect:

  • Name

  • Email address

  • Billing and shipping address

  • Order details

  • Account information (if you create an account)

  • Communications you send to us

We do not collect sensitive information.

6. Orders & Payments

When you make a purchase, we collect personal information necessary to fulfil your order.

Payments are processed using Squarespace Payments, which uses third-party providers including:

  • Stripe (payment processing)

  • Sift (fraud monitoring and detection)

These providers receive and process your personal information in accordance with their own privacy policies.

7. Shipping

When you purchase a physical product, we collect personal information to ship your order, including:

  • Name

  • Shipping address

  • Email address

  • Order details

This information is shared with Squarespace and third-party delivery providers solely for the purpose of fulfilling your order.

8. Customer Accounts

If you create a customer account, we collect personal information to support checkout, order history, and customer service.

Accounts and passwords are securely managed by Squarespace. We do not have access to plaintext passwords.

9. Forms & Contact

When you submit information through a contact form, we collect the information provided in order to respond to your enquiry.

This information is stored and processed through Squarespace.

10. Emails

We may send emails relating to your order or account activity (e.g. order confirmation, shipping updates). These emails are necessary and cannot be unsubscribed from.

If you opt in to receive marketing emails, we may send promotional communications. You can unsubscribe at any time using the link in the email. We only send marketing emails where you have explicitly opted in.

11. Fonts

This website uses fonts served by Google Fonts and Adobe Fonts. To display fonts correctly, these services may receive technical information such as your IP address, browser, and device information.

12. Overseas Disclosure

Some service providers (including Squarespace, Stripe, and Sift) may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

13. Children’s Privacy

Our products are formulated supplementary sports foods and are not suitable for persons under 15 years of age. We do not knowingly collect personal information from individuals under 15.

14. Access & Correction

You may request access to, or correction of, personal information we hold about you by contacting us. We will respond within a reasonable time in accordance with the Privacy Act.

15. Changes to This Policy

We may update this Privacy Policy at our discretion. The latest version will always be available on our website.

16. Contact

For privacy related enquiries, email: contact@mindfullabz.com.au.

Privacy Policy